FAQ

How long will it take for my order to be fulfilled? 

In stock items will be fulfilled within 2-7 business days. If you have also ordered name customization, an additional 5 business days is required to fulfill.

My order has shipped out. How long will it take to get to me? 

Once your order has shipped, you will receive a shipping confirmation email. Orders with a destination in Belgium will take anywhere from 1-3 days. International orders can take anywhere from 1-5 weeks depending on the destination country. 

How do I exchange/return an item? 
Please head to our return policy for all information return policy.

Do you ship internationally?
We ship to a limited amount of countries within the EU.

What’s in my order and where is it being sent to?
You are emailed an order confirmation shortly after you submit your order. Please review the information contained in it immediately. We cannot be held responsible for shipping to addresses or fulfillment of orders that have been inaccurately filled out. Check your spam folder if you have not received your order confirmation within 15 minutes.

What methods of payment do you accept? 
Bancontact, VISA, MasterCard, SEPA Direct Debit, Bank Transfer, SOFORT Banking, Belfius Direct, ING Home’Pay, Giro Pay, KBC/CBC Pay.

What sizes do you offer for clothing?
See the description of each item for sizing charts.

Do the shirts & hoodies have player names or sponsor logos on them? 
The Pro versions of our store items have sponsor logos but none of our items have player names on them.

Do you offer any discounts or promotions? 
Yes, we do. Please join our newsletter or follow us on FacebookTwitter, or Instagram to stay up to date with Sector One announcements. 

Have problems or questions about your order?
If you have any questions, concerns, or problems with your order, please send an email to shop@sectorone.eu.